General T&Cs

Disclaimer
Product lists
Product pricing
Titles not yet published
Super discounts
How to order - via email, fax and phone
How to order online
Value added tax (VAT)
Customs charges
Subscriptions and Licences
How to pay
Postage details
Delivery Service
Returns policy

Disclaimer

Your use of Jan Roscoe Publication’s (JRP) website is subject to the terms and conditions on this page and the pages linked to it. Whilst we make every effort to ensure that the site is up to date and accurate, we are reliant on information from many sources and so subject content is as accurate as it can possible be.

Your order for JRP products and services is subject to the following terms and conditions which change from time to time. However, your order will be subject to the version of the terms and conditions on our website at the time when you place your order.

Product lists

Our website product list contains around 30,000 records and focuses mainly on the Secondary School market (including Sixth Form and Tertiary Colleges). If you are unable to locate a product on our website, please contact us directly by phone or email. We would be grateful for information on any resources that you could recommend that are currently not listed within the website.

You can sample our JRP products here.

Product pricing

We reserve the right to change prices at any time. We update our product information, for our website on a weekly basis, using Nielson data feeds. This information is occasionally incorrect, but we do our best to check prices.

As stated above, prices for new publications (not yet published) are provisionally priced, and therefore may be subject to change.

Titles not yet published

We will do our best to fulfil your order but cannot guarantee to do so. All products (not yet published) will be recorded and sent out to you following the publication date. Prices for not yet published products are provisional. Recorded dues will be invoiced at time of release unless you request otherwise.

Super discounts

This feature offers you a great chance to buy your school subject resources and benefit from enhanced discounts. You will reduce your workload, increase your discount by placing a whole-school order. We can provide you with a quote, so please contact us direct.

How to order

The most effective way to identify a book is with the ISBN – International Standard Book Number. The ISBN is a 13 digit number that begins 978. It is unique to each book and knowing the ISBN makes books ordering easy. Once you have the ISBN, a book can be found without the title or the author. It is the most accurate way of providing a quote. The ISBN can be found above the barcode on the back cover of a book or on the title page inside the front cover. The ISBN will also be listed on all publisher marketing materials.

How to order or get quotes by email/fax or phone:

  • State whether you would like a quote or direct order.
  • Include ISBN, author, title and quantity, official order number or private account.
  • Send your email order/quote: sales@jroscoe.co.uk or fax: +44(020) 8641 3377 or post: Heath Books, Willow House, Willow Walk, Sutton, Surrey SM3 9QQ, UK.
  • Note that you will need to pay in advance for private orders using one of our payment options.

How to order Online

When you place your order you are committed to pay for it when you press the 'Buy Now’ button at the end of the checkout process. We will confirm we have received your website order place and acknowledge that your order is being processed. However, no order is accepted and no contract is created between you and us unless and until we dispatch any physical items to you, or we give you access to any online resources or downloads.

To help you navigate through this process, follow the steps below:

  • Go online to jroscoe.co.uk
  • Locate product via the search box, either by entering an ISBN, title, author, subject, key word, publisher etc. You can narrow down your specific request by selecting the categories that become available to you as you progress through the fields.
  • Locate the item that you would like to purchase and click on the item to bring up the product details.
  • Select the quantity you wish to order.
  • Click the ‘Add to Cart’ button.
  • You will be taken directly to your Shopping Cart where you can review the order, remove any items, continue shopping by adding more items to the Shopping Cart, get a quote on the items you have selected or proceed to pay for your items.
  • If you have a discount code please enter it into the box provided and click apply. The discount will be applied if the code is correct.
  • Click the 'Proceed to Checkout' button once you are happy with your order.
  • Existing Customers can login to retrieve their details. If you are a new customer please sign up using the "Continue and Register" button.
  • Carefully fill in your details...
  • 1. Billing Information - Fill in or select your billing information. 
  • 2. Shipping Information - Insert or select your shipping address.
  • 3. Shipping Method - Select the Shipping Method and the price to pay for delivery.
  • 4. Payment Information - Choose your payment method, either on Account if you have a valid account with us or via PayPal using a Credit or Debit Card.
  • 5. Order Review - Please review you entire order including discounts and shipping costs.
  • You must agree to the terms & conditions of sale by clicking the check box.
  • To finalise your order, click the "Place Order" button.
  • We will send you a confirmation email of your order.

Value added tax (VAT)

Jan Roscoe Publications is registered for valued added tax (VAT). Our VAT registration number is GB 582 0743 40. The price stated on our Website is exclusive of any applicable VAT. We show the final price less any applicable discounts, post and packaging costs and the breakdown of any applicable VAT payable on your checkout page before you submit your order and on the invoice you receive on supply/with the goods or on your digital receipt.

For UK customers, VAT at the prevailing rate will be charged where applicable. A breakdown of any VAT charged will be shown on the paper VAT invoice or on your digital receipt.

For European Union customers, VAT will be applied to your order, where it is legally appropriate for us to do so, and will appear on the paper invoice or on your digital receipt. VAT will be payable at the applicable rate and may vary from country to country. 

If you are registered for VAT within the EU and do not wish to pay the tax on eligible products you will need to inform our Customer Services Department on +44 (020) 8644 7788.

For other customers outside the European Union and UK, VAT or other sales taxes may be charged where it is legally appropriate for us to do so.

Orders for outside the UK are subject to additional postage and packaging charges. Please contact +44 (020) 8644 7788 or email us sales@jroscoe.co.uk

However, if you have a UK shipping agent, please provide UK postal address and your order will be treated as a UK sale.

Customs charges

When you order goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. Note that it is important that you comply with the laws and regulations of the country in which you are receiving the goods. 

Subscriptions and Licences

Access to our online resources, such as Kerboodle, is provided on a subscription basis, or for a fixed licence period. Please refer to the description of the individual resources for detail of the duration of access, and whether any subscription will automatically renew. 

Sometime before the expiry of your subscription or licence period, we will contact you. If you have purchased an annual subscription which automatically renews, then it will automatically extend for a further 12 months at the end of each period. If you want to cancel your subscription you must notify us at sales@jroscoe.co.uk at least 30 days before the new period begins. You may not cancel part way through a subscription year. Services with a fixed licence period will come to an end when the licence period expires, unless you tell us to renew.

Each individual subscription is for use only by the person(s) or organisation (and its staff and pupils) specified on the order form and may not be shared with anyone else. 

The following terms apply to digital products, online resources and downloads unless otherwise specified in the individual terms of supply or user terms: 

You may:

• Download a product if you purchase the right to do so.
• Use (load into temporary memory or permanent storage) a single copy of the product on only one device at a time. If this device is linked to a network then the product may only be installed in a manner such that it is not accessible to other machines on the network (unless you have purchased a network licence).
• Transfer the product from one device to another provided that you only use it on one device at a time unless you have purchased an e-book product which has a licence limited for use on a single device, or you have purchased a product which has a licence allowing use on more than one device at a time. 

You may not:

• Re-sell, distribute, forward, rent or lease the product or any part of it.
• Copy any part of the product, except where specifically indicated otherwise or for back-up purposes.
• Reverse engineer, decompile or disassemble the product or convert it into any other format or medium.
• Use the product on more than the permitted number of devices at a time.
• Make changes to the content of any product except where we expressly allow you to do so, and then only to the extent that we have permitted.
• Bypass, modify, defeat or circumvent security features that protect our digital products, ebooks or online resources.

All content and software supplied to you by us is our property or that of our affiliates or of third parties who have granted us rights and is protected by United Kingdom and international copyright laws. If you purchase digital products which are physical goods (such as CD-ROMs) you will only own any disk on which the software and content is supplied.

How to pay

All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.

 When ordering from our website, you have 2 payment options:

If you are an Educational Institution, such as a UK School/College, you will be able to opt for a payment by invoice, and the system will invoice you at checkout. You will be welcome to use our prompt payment facility which is normally set at 28 days from point of invoice. During the summer, we extend this time period to 60 days. 

For private orders and orders outside the United Kingdom, payment is due at the point of checkout.

Postage details

All orders under £50.00 (net value) £5.00 postage will be automatically added to your order. Shipping to UK mainland schools is free. 

Delivery Service

Providing the products in your shopping basket are available, we aim to get your order to you within 5 working days. Please contact us if you have not received your order within this time.

To speed our delivery service, we often email your order to the publisher or main distributor who, on our instruction, will despatch goods directly to you. It is very important that you check your orders for ISBN and quantity. Books received damaged or imperfect must be reported to JRP within 48 hours.

If your order is urgent, you can pay an express delivery charge. Please contact us if you wish to use this service.

Returns policy

All titles are supplied on a firm sale basis. If you wish to return a product(s), please send your request in writing to JRP. If the product(s) is faulty or damaged, or JRP has provided you with the wrong product(s), we will pay for the return postage. If the return is as a result of you or your school ordering the wrong product(s) or you have changed your mind, you or your school must bear the cost of the return postage. If the purchase has included jacket(s), the cost of any jacket will not be refunded. 

Returns must be packaged adequately and returned in good (re-saleable) condition within 14 days of receipt of goods. JRP has the right to withhold credits on titles returned without agreed permission. You should send only title pages by agreement. CD-ROMs cannot be returned unless faulty or the seal is unbroken. 

When returning items, please enclose either:

  • a copy of the paper invoice enclosed with the delivery 
  • a printout of the online digital receipt 
  • the return’s paperwork. 

We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service. The package should be securely wrapped and sent to the return’s address that will be supplied to you. You are welcome to use our JRP collection service and will be charged for this service – please contact us if you would like to make use of this option. 

We trust that the above information provides you with an efficient ordering service. Any feedback would be most welcome.

Jan and Den Roscoe (partners Jan Roscoe Publications) 

JRP, 23, Stockswell Road, Widnes, Cheshire WA8 4PJ 

T: +44(0)151 420 4446 
F: +44(0)151 495 2622 

sales@jroscoe.co.uk 

www.jroscoe.co.uk