An order becomes a ‘firm order’ once it has been confirmed by you agreeing to these Terms & Conditions of Sale and clicking the "Place Order" button in the "Order Review" section of the Shopping Cart.
We will do our best to fulfil your order but cannot guarantee to do so. If you cannot find what you are looking for, please contact us or email firstname.lastname@example.org and provide the 13 digit ISBN, title and author if possible.
If you are ordering from our website, your order is placed and you are committed to pay for it or confirm (if school order) within the "Order Review" section of the checkout process. We will confirm we have received any order you place through our website and we will acknowledge that your order is being processed. However, no order is accepted and no contract is created between you and us until we dispatch any physical items to you, or we give you access to any online resources or downloads.
By submitting your order for downloads (such as an Online Kerboodle), you agree we may process your order and give you access to the downloads as soon as possible.
You may not cancel an order for a download once payment has been confirmed, as this is when the download is progressed. We will process your order on receipt, but we do not guarantee immediate response or availability of online resources or downloads.